Non-functional purchases/Kbit size

This is also happening to me all the time. It always gets to 4kb then moves on as if it's completed the download.

me too. deleting and re-downloading doesn't help.

Me too - had the problem yesterday with some other tracks, managed to get them eventually but used up 3 of my download entitlements in the process. Now have the same problem with another track - which does not work at-all. Have tried deleting and re-downloading without success.

Purchased 4 tracks, only one plays. The other 3 don't play, not even on original playlist. Can't delete purchases or redownload them. Feel ripped off.
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I have only purchased one track and have the same problem. It will be the last track.

I ́ve just posted a topic concerning the same problem as you have i guess. Downloaded 4 tracks wich i can ́t listen to even in spotify... In windows they appear as normal mp3 files but when looking closer they are too small and can ́t be opened. Now... since i ́m paying for a service i consider it to be their ́s problem to fix. If Spotify doesn ́t solve this problem i ́m changing to another application who can offer the same product but without problems!

Yes, this is Spotifys issue. We shouldn't have to talk to 7digital. Their applications bugged.

This is not acceptable!! i have the same issue, 12 of my purchased songs are not playing.

Same here. Doesn't work. Hope to hear from Spotify with a solution and/or my money back.

I'm running Spotify on Wine/Ubuntu 9.10

I purchased an album and all I get is 4kb files. I removed the files and re-downloaded and I still get 4kb files and now I only have 1 download left.

Folks - I have at last got all of my files. I'm far from certain but I think it is related to the load on the downloading server(s). I deleted the 4KB rogue files, closed Spotify and only tried again when I thought general Internet would not be busy (early morning - otherwise you hit US traffic in the UK afternoon). I still think that the current arrangement between Spotify and 7Digital is poor - they should address this with proper download 'restart' capability. I did get an email from 7Digital, and they indicated that they would increase my download licences if I lost them all trying - bit of a pain having to send more emails, but in the end I got my files without using all of my licenses.
Oh, and only download one file at a time - it seemed worse when I queued a lot of tracks together. If you get a single failure, wait and try later.
Good luck. I still won't be buying anything else until I hear that they've sorted the problem - too much trouble. Spotify is still a great thing and I use it a lot - but their choice of 'purchase partner' or download technology isn't good enough yet.

Used up all my download licenses trying to get a track to download properly. First time using spotify download and probably my last.

I've tried downloading on 3 different computers. All fails.

Give me my money back or fix the damn problem!

So I sent an email to support@spotify.com and put "Andres" (the Official Rep) in the subject line.

Have I received any reply yet? NOPE!

come on! how many days are "shortly"?