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Why do I have an error connecting to MSN Messenger?

Several possible issues can come into play:

1. If you're adding your contacts from MSN as new, please make sure you're using the same user name and password you use for Messenger (using the 'Find Friends' link).
2. If you changed your user name or password at MSN, please re-enter the credentials with the 'Find Friends' link.
3. It may be a temporary issue on our end. Please wait a few hours and try again.

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