Loading Profile...
Cablecast DVD Import 5.0.0 not working on Vista x64
Cablecast DVD import 5.0.0 locks up on a Vista Business x64 machine. Details are as described in this earlier thread on Vista.
Vista comes with .Net 2.0 and I have installed and verified Visual C++ 2008 redistributables are on the machine.
Symptoms: Reads DVD and populates the name field, but locks up on import before it even asks for a directory. No error messages.
Vista comes with .Net 2.0 and I have installed and verified Visual C++ 2008 redistributables are on the machine.
Symptoms: Reads DVD and populates the name field, but locks up on import before it even asks for a directory. No error messages.
I’m sad
2
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company marked this problem solved.
The best solution from the company
-
Hello David and Marcus,
This issue (case #4303) has been resolved in DVD Import 5.0.2.
To view a complete list of the release notes:
http://gsfn.us/t/hbi7
To request an update, please email our support team at support@trms.com. In your email, please include the following items:
-Your name and organization
-Your current version of FrontDoor, Carousel and Cablecast
If you haven't yet filled out a customer registration form, please head over to http://www.trms.com/registration and fill one out.
Thank you,
Jennifer
I’m excited
The company and 1 other person say
this solves the problem
-
Inappropriate?Hi David,
There is a slightly more recent version of DVD Import available (5.0.1) that was somewhat buried in this larger release announcement: http://gsfn.us/t/3ug9
There might be some fixes in that release that solve the issue... It's worth a try.
Give our support team a shout at support@trms.com and they'll email you a download key.
Thanks! :-)
-John
-
Inappropriate?I've just tried 5.0.1. No go. Here's what's happening. Given one DVD to import, one that's worked with DVD Import in our other (x86) machine:
1) Tried importing directly from DVD as standard user. Hang.
2) Copied VOB folder to desktop and import as standard user. Hang.
3) Tried #1 as domain administrator. Hang. No change.
4) Tried #2 as domain administrator. Hang. No change.
The program hangs when you click Import, whether it's from the DVD or the hard drive (copied VOB).
I'd be willing to work directly with your developer to resolve this. I have a Windows Internals certification and can install any troubleshooting framework I might need to find this bug.
[I had wanted to upload a screenshot but that seems to be broken.]
I’m sad, frustrated
-
Inappropriate?Cool, thanks for the update, David... I've made a case for this in our bugtracker (bugid: 4303), and I'll see if our guys can look at it today. I'll let you know what I find out.
Thanks for your patience.
-John
I’m thankful
-
Inappropriate?Hello David,
One of our developers is working on your case. We will keep updated on our results.
Thank you for your patience!
Jennifer
-
Inappropriate?As I posted in the other dvd import, thread...I'm having the same issues as David. -
Inappropriate?Hello David and Marcus,
This issue (case #4303) has been resolved in DVD Import 5.0.2.
To view a complete list of the release notes:
http://gsfn.us/t/hbi7
To request an update, please email our support team at support@trms.com. In your email, please include the following items:
-Your name and organization
-Your current version of FrontDoor, Carousel and Cablecast
If you haven't yet filled out a customer registration form, please head over to http://www.trms.com/registration and fill one out.
Thank you,
Jennifer
I’m excited
The company and 1 other person say
this solves the problem
EMPLOYEE
EMPLOYEE
