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Twitter deleting my phone from account automatically?
My twitter seems to be deleting my phone everyday. I'm not sure what is going on, but it's been happening for about 2 weeks. At first I thought it was an issue similar to a lot of other people's sms updates not working properly, but I'm thinking this might be something else.
Last night, when I left my phone at work, it was sending and receiving tweets perfectly fine - no delays, no missed tweets, nothing. I come in to work today and my phone, which was plugged in charging and on replied to my morning tweet with a request to register. Now, the phone positively had reception the entire night, I didn't do a thing to my account online or via phone.... My account simply has no record of the phone being connected or set-up on the account at all!
I have T-Mobile. I've had this twitter account for a few months and up until a few weeks back I had no problems at all, ever! The first time this happened I re-added my phone, but I somehow ended up signing up for a secondary account. I have positively deleted that secondary account and removed my number from it before I did as I saw mentioned in another reported problem... And in the end, it was working fine up until last night!
I'm hoping someone reads this and knows whether it's something I'm doing or a problem with T-Mobile, Twitter or whatever.... As long as I'm not being a bad tweeter and messing it up myself I can hold on for Twitter<3
Last night, when I left my phone at work, it was sending and receiving tweets perfectly fine - no delays, no missed tweets, nothing. I come in to work today and my phone, which was plugged in charging and on replied to my morning tweet with a request to register. Now, the phone positively had reception the entire night, I didn't do a thing to my account online or via phone.... My account simply has no record of the phone being connected or set-up on the account at all!
I have T-Mobile. I've had this twitter account for a few months and up until a few weeks back I had no problems at all, ever! The first time this happened I re-added my phone, but I somehow ended up signing up for a secondary account. I have positively deleted that secondary account and removed my number from it before I did as I saw mentioned in another reported problem... And in the end, it was working fine up until last night!
I'm hoping someone reads this and knows whether it's something I'm doing or a problem with T-Mobile, Twitter or whatever.... As long as I'm not being a bad tweeter and messing it up myself I can hold on for Twitter<3
I’m thoroughly confused & frustrated!
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The company has acknowledged this problem.
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Inappropriate?I just re-added my phone to my twitter account and it works fine. So, apparently it simply deletes it and I'm forced to re-add it every morning. Blech! (But at least I'm tweeting again! Haha)
I’m so confused
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Inappropriate?Hi Jessiahbell. I suggest you try changing your password in case someone else is deleting your phone number for you. I can't think of any other explanation.
It may also help to log a support ticket at http://twitter.com/help so there's record of this in Twitter Support. Please include your mobile number and your username. -
Inappropriate?Well, I've changed my password multiple times in the past week and I've already logged a support ticket....
What's even weirder is just right now I logged into Twitter on my computer and it showed my sms updates as being enabled. A few minutes later it doesn't - it shows the option link on the home page for setting up sms updates. So I click it and it shows my phone as being enabled.... okay.... I wanted to verify that it was enabled *noting that none of my friends' updates have gotten through to my phone overnight, which there were quite a few* Anyways, I try to tweet via phone and send it to twitter and I get the set-up reply that you get when your phone isn't enabled on twitter! Last time this happened I replied with my name and it auto-set up a secondary account, under my current name with a 1 added at the end, so instead I went back to Twitter on my computer and re-added my number & enabled sms updates via the device set-up on there.
So, here's the facts:
1) My phone is consistently getting kicked off of my Twitter account.
2) I'm not having problems texting Twitter and receiving responses at any point when my phone is enabled and when it hasn't been kicked off Twitter.
3) My account was previously functioning fine, both via computer and via phone.
I'm wondering if it's a possibility that my phone company can somehow block Twitter, which in turn may de-enable my phone access? Possibly by blocking Twitter, Twitter then receives a blocked notice and it shuts off my phone abilities? Lol... I have no idea, but it's hampering my Tweet-abilities which makes me very sad.
I’m mourning my Twitter-less-ness
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Inappropriate?Hi Jessiahbell,
I replied to your support request to get a bit more information so we can resolve this issue.
Thanks!
Crystal
EMPLOYEE
