Questions about new coverage

My old Verizon phone didn't get coverage at my mother's house, even though the Verizon coverage map said it would. She lives in New England, and clearly the coverage map didn't take into account the mountains and what-not that might get in the way.

Recently, one of the neighbors said she thought Verizon had just built a new tower only a mile away, but she didn't know if it was working yet.

If that's true, and it's working or will be soon, I'd like to become a Verizon customer. But, how to find out?

I went to the Verizon Web site. It still shows full coverage, but that may still be wrong. I followed the instructions and asked my question via e-mail. No one responded.

Today, I called customer service. The girl who answered could only reference a coverage map. Hers was different from the public one, though--hers showed only analog coverage for my mother's area. Why does the public map hide that information?

She disappeared and came back with a list of towers. The alleged new one wasn't on it, although that could be because it isn't active yet.

Unable to help me, she asked if my mother owned land. If she did, perhaps Verizon could build a tower on it right there. (Talk about taking things into your own hands!)

I asked for a number to call at corporate. At least the engineers would know what the plans were--if there really was a tower, and when it was going on line. She went off to ask her supervisor and came back with this: "My supervisor says there isn't anyone to ask about new towers."

What a stupid thing to say. Am I supposed to come to the conclusion that the towers build themselves, or just that Verizon doesn't feel like helping me?

I asked for the main number at corporate, so I could find the "Tower Department" myself, but she wouldn't give it to me.

Come on, Verizon. WTF?

I thought you were in business to make money. Don't you want ours?